FAQ
Your arrival
Will someone from Sun Spalato meet me at the apartment?
Your Stay
Yes. Your Guest Relations rep will be waiting for you inside the apartment to hand you the keys, show you around and answer any questions you may have. 48 hours prior to your arrival, your representative will email you to confirm the check-in time. If there are any changes in your plans, please contact us as soon as you can and let us know. After booking, you will receive a confirmation e-mail with the apartment address, important details and a short recap of the services included in your package. Feel free to chat or call us for any questions or changes in your itinerary.
Who is my point of contact?
One of our caring Guest Relations will look after you, answer your questions and deal with any requests before and after your arrival - from finding a restaurant to arranging a baby crib to be brought in.
Who do I speak to if I experience issues with the apartment?
Arrivals and Departures
Just call or chat with your Guest Relations rep, and we'll address the problem right away.
Can I get a price quote without booking?
You absolutely can. You can do it easily through the website – just select your dates and apartment and follow the reservation process for a price quote. Remember: first come, first served. In order to secure your selected holiday apartment, we recommend that you not delay your booking while the place is still available.
Can I cook in the apartment?
Go ahead and unleash your inner master chef! Each apartment comes with a fully-equipped kitchen.
Is it safe?
Absolutely! All Sun Spalato apartments are totally secure and private. Moroever, thanks to our property insurance policy, you can enjoy your stay worry-free.
At what time can I check-in and check-out?
Our Deals - extra services
You can check-in as of 16:00. Because we'll be greeting you at the apartment, please let us know (as soon as you can) if your scheduled time of arrival has changed. You can also check-in later on or at night. Please note that if you decide to depart after 16:00, you will be requested to pay for half the night.
Extra services
Cancellation Policy
We know that as a modern traveller, you enjoy the finer things in life and like to treat yourself right (all the more so while on vacation) - so we added even more services to cater to your comfort - something we like to call the “Extra Services”.
Whether you’d like an airport transfer, housekeeping, a private chef, dry cleaning, and so much more - we’ve got you covered. Order them in advance when you reserve online, or at any time by directly contacting your dedicated Sun Spalato Guest Relations representative.
Whether you’d like an airport transfer, housekeeping, a private chef, dry cleaning, and so much more - we’ve got you covered. Order them in advance when you reserve online, or at any time by directly contacting your dedicated Sun Spalato Guest Relations representative.
Cancellation Policy
Payment
Cancel a reservation by clicking the cancellation button on the confirmation page. Reach this through the “My Reservations” page. Sun Spalato apartments each have one of three cancellation policies. Cleaning fees will be refunded for any reservation cancelled before check-in, no matter which cancellation policy applies. Applicable taxes will be retained and remitted. For more information regarding cancellation policies, please click here.
Can I get a receipt for the payment?
Can we help you with anything else?
Yes indeed. Just mention it to your Guest Relations rep.
Contact us
Call: +385 21 770 028
Email: support@sunspalato.com
Email: support@sunspalato.com