These Terms and Conditions apply to all services provided directly, or indirectly via Internet, e-mail or phone, by SUN SPALATO Apartments. By accessing, browsing or using our website and/or making a reservation, you declare that you have read, understood and agreed to said conditions set out by SUN SPALATO Apartments.
Accommodation and facilities we offer have been described in accordance with the official categorization set by the Republic of Croatia, applicable at the time of programme publication, and based on data by SUN SPALATO Apartments. SUN SPALATO Apartments assumes no responsibility for information, in written or oral form, which is not in accordance with the description of services and facilities published in programmes, and which has been received by a third party. SUN SPALATO Apartments shall not be liable in case of incorrect information by business partners.
Prior to making a reservation for a private parking space in Split, it is necessary to check its availability with the reception of SUN SPALATO Apartments. With prior notice, the cost of parking is 10 EUR/day per car. SUN SPALATO Split provides parking spaces near the accommodation facilities or in the nearest possible location.
Residence tax is not included in the price of accommodation. Residence tax is 7.00 HRK per person/day. Children under the age of 12 are excluded from residence tax. Children from 12 to 18 years pay 50% of the residence tax, i.e. 3.5 HRK per person/day, pursuant to Article 4 of the Residence Tax Act.
Placement in rooms is to be determined by the reception of SUN SPALATO Apartments. If a guest has not explicitly requested a particular room, the guest shall accept any officially registered facility for rent in a particular building described in the catalogue or price list.
Pets are not allowed in SUN SPALATO Apartments.
Guests are required to have valid identity documents. If in case of an invalid document a guest cancels a trip and thus SUN SPALATO Apartments suffers additional damage, the guest shall compensate for the damage. If a guest loses a passport during a trip or the passport is stolen, the cost of issuance of new documents shall be borne by the guest.
It is in our best interest to keep the guests satisfied and immediately resolve any complaints at the location. If the situation does not improve after a complaint, the guest shall ask for a confirmation stating that the service was not provided, or that it was not provided in the agreed upon manner. The guest shall attach the confirmation to a written complaint. The guest shall file a written complaint within 8 days from the end of the trip. If a guest files a written complaint outside of this period, SUN SPALATO Apartments shall not be obliged to take the compliant into consideration. SUN SPALATO Apartments is required to provide a written response to such a complaint. SUN SPALATO Apartments shall respond only to complaints that could not be resolved
on the spot. During the process of decision making, the guest irrevocably waives the right to mediation by a third party, arbitration by any institution as well as the right of giving information to the media. Additionally, the guest waives the right to file a civil action. The maximum amount of compensation per complaint may reach the amount of the advertised part of services, and it shall not include the service which has been used or the entire amount of the arrangement. The guest and SUN SPALATO Apartments shall attempt to resolve disputes amicably, but failing to do so, the parties agree to jurisdiction of the County Court in Split. Governing law is Croatian law.
SUN SPALATO Apartments shall take care of performance of services, as well as the selection of service providers, with due diligence of a prudent businessman. SUN SPALATO Apartments shall also care about rights and interests of guests, in accordance with good practices in tourism. SUN SPALATO Apartments shall provide all contractual services of a particular arrangement to the guest and give reasons for any failure to provide services or a part of services. All of the above mentioned obligations from programmes shall be performed fully and in a described manner, except in case of force majeure, adverse weather conditions or changing circumstances. If possible, in such cases SUN SPALATO Apartments shall offer a replacement solution. SUN SPALATO Apartments is not required to provide services outside of these Terms and Conditions. SUN SPALATO Apartments shall not be responsible for loss of valuables and personal belongings of guests.
Guests shall make sure that they personally meet all requirements set out by regulations of the Republic of Croatia and adhere to the House Rules of SUN SPALATO Apartments. Guests shall be held responsible for damage caused. The cost of damage caused shall be borne by the guest at the reception. The loss of key/keycard shall be charged 5 EUR.
SUN SPALATO Apartments/ SUN SPALATO Apartments/ SUN SPALATO Apartments & Rooms /SUN SPALATO Apartmani i Sobe is a registered name of the company
SUNČANI SPLIT d.o.o. The trademark, trade name, service mark, logo, symbol or other protected material are property to SUNČANI SPLIT d.o.o. The company owns copyrights to SUN SPALATO Apartments/SUN SPALATO Apartments. You may not use intellectual property of SUNČANI SPLIT d.o.o. without our consent. The website contains copyrighted material, trade names or other protected information, including, but not limited to text, software, charts, and could include video, graphs, music and sound in the future. It is not allowed to change, publish, transfer, participate in a transfer or sale, create derivative works or utilize a part or entire content in any way. SUNČANI SPLIT d.o.o. company assumes no responsibility for copyrighted materials offered by third parties or misuse of intellectual property by third parties. Information on the SUN SPALATO Apartments/ SUN SPALATO Apartments website is for personal use only. Unless otherwise explicitly permitted by the Copyright Act, copying, re-distribution, transfer, publication or commercial use of downloaded material is not allowed without our express consent and consent of the copyright owner. In case of permitted copying, re-distribution or publication of copyrighted materials, it is not permitted to modify or delete any of the following: recognition of authorship, description of the trademark and notification about copyrights. You agree that by downloading copyrighted material you do not acquire ownership rights of any materials. Our website may offer hyperlinks to other websites which are operated by third parties. By using said links, you willingly leave the SUN SPALATO Apartments website and proceed at your own risk.
SUN SPALATO Apartments shall retain any personal data you provide during the use of our website or when making a reservation via other online booking systems. Personal information may include your name, address, telephone number, credit card number and e-mail address. In order to prevent unauthorized access, we perform physical, electronic and organizational procedures, thus protecting personal information from accidental or unlawful destruction, accidental loss, modification and unauthorized disclosure or access. SUN SPALATO Apartments uses personal information and other data collected on the website in order to: (a) provide requested products and services (mostly for the purpose of processing your reservation) and, (b) provide information about our products and services. SUN SPALATO Apartments do not share your personal information with third parties. Sharing certain personal information with selected partners, when necessary, shall not be disclosed to third parties without your consent.
SUNČANI SPLIT d.o.o. is a private limited liability company, registered in accordance with the laws of the Republic of Croatia. Its seat is at the address Šetalište Pape Ivana Pavla II 23, 21000 Split, Croatia. It is registered at the Commercial Court under the registration number Tt-13/2098-4. Company’s PIN (OIB) is 18553586145. If you have any suggestions or comments, please contact us via e-mail to: firstname.lastname@example.org